To be a coach, one must honor and promote certain criteria and specific requirements when in contact with partners. <\/p>\n\n\n\n
The accreditation process of the International Coach Federation (ICF) has highlighted the 11 key skills that should be possessed by everyone who wishes of becoming a coach. We have classified them into 4 categories:<\/p>\n\n\n\n
Establishing the foundations for customer relations<\/strong> 1. Complying with the ethical directives and professional standards.<\/p>\n\n\n\n 2. Understanding customer requirements and proposing appropriate solutions.<\/p>\n\n\n\n Strengthening customer relations<\/strong><\/p>\n\n\n\n 3. Building a relationship based on trust and respect.<\/p>\n\n\n\n 4. Communicating in an open, flexible and comforting manner.<\/p>\n\n\n\n Communicating with the customer<\/strong><\/p>\n\n\n\n 5. Giving special attention to verbal communication as well as nonverbal, and encouraging the client’s personal expression.<\/p>\n\n\n\n 6. Asking relevant questions.<\/p>\n\n\n\n 7. Communicating in both direct and indirect manners.<\/p>\n\n\n\n \u201cLearning to succeed\u201d<\/strong><\/p>\n\n\n\n 8. Integrating and assessing information sources and proposing solutions to achieve previously defined objectives.<\/p>\n\n\n\n 9. Creating opportunities for continuous learning, with the customer, to get desired results.<\/p>\n\n\n\n 10. Planning and setting goals with the client.<\/p>\n\n\n\n 11. Focusing on what is important to customers and enabling them to take responsibility for their actions.<\/p>\n\n\n
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